We understand that before you commit to buying one of the WIX Builders products, you might have a few questions about our services. Below, we collected some of the most frequently asked ones we receive from the clients on a daily basis, and our answers to them.
Frequently asked questions
Why a website?
A website is crucially important for many small businesses. It provides an online presence, which builds credibility and trust, attracts new customers and retains existing ones by giving you an edge over the competition. Most consumers start their search for a product or a service provider online - even if they ultimately make a purchase offline. Small businesses looking to increase productivity and scale up must have a strong online presence that often starts with a great website.
What makes a great website?
A great website is more than just a pretty design. Major search engines such as Google and Bing require great copy, page titles and meta descriptions in the back-end to allow users to find your site, alternative-text for images included on a website, keyword rich content, mobile friendly design and many more requirements. WIX Builders incorporates all of these features in our website production process.
Why WIX Builders?
We have years of experience building websites for small and medium sized businesses like yours. WIX Builders has professional design and copywriting teams that can create a site specifically for you. Visit Our Work for examples.
What do I get with my website?
Can I see the examples of the websites you have built?
Why is support important?
Support ensures you always have a professional experienced team at your disposal to make updates, answer questions, and make suggestions on how to improve your site visitor’s experience.
What is a Wix Business Unlimited plan?
Placing an order
Placing an order
There are two ways you can order a website from us. You can schedule a call back with our sales representative, who will guide you through the process (and also answer any questions you might have). Alternatively, you can order it directly from our website: go to Website Packages, select the package that suits your needs best and follow the instructions on the screen.
Making a payment
Website creation phase
Will I see the website before it’s published?
Can I ask to make changes to the website before it’s published?
Managing your website
Can I make changes myself?
Can I ask you to make changes?
What is included in the monthly subscription fee?
Accessing the website and permissions
Changing the copy
Changing general information (business hours etc.)
Can I add more pages to my website?
Placing an order for an add-on
Can I add an app from Wix Marketplace myself?
Managing your bookings
Managing your blog
Managing your store
Can you help me add products to my store?
Managing Google My Business listing
What is Google My Business (GMB)
Importance of having an up-to-date GMB listings
Making changes to the listing
Using the email address the business manager shares with WIX Builders the manager can log into the GMB listing. Once logged in the manager can change the most important business details such as; the business address, phone number, payment types accepted, email address etc.
The subscription fee is payable monthly in advance and will remain fixed during the term of the applicable Subscription Period
The subscription fee is non-cancellable during the term of the Subscription Period and is non-refundable.
Updating payment details
Refunds and cancellations
Can I get a refund?
Can I cancel?
What happens to my website after the cancellation?
Once you cancel and the subscription period expires, the website will be taken down. We will transfer your domain to you. Within 30 days, you can request your data to be extracted and provided to you, including content written for your website. Please see our Terms of Service for more details.
What happens to my GMB listing after the cancellation?
What happens to the Wix Premium Plan after the cancellation?
Can I restore my subscription and a website after a cancellation?
Got a complaint?
Will I receive an invoice from WIX Builders stating my VAT number?
Yes, if you are a VAT-registered entity and if you communicate your VAT number to your digital expert at the time of purchase.
Can I use my online invoices for VAT purposes?
Are Digital Services taxable in general?
Can't find what your looking for?
If you aren’t able to find an answer to your question on this FAQ page, feel free to contact us directly and one of our Digital Expert will get back to you shortly.